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Terms of Use

The agreement between you and Mailie Pro for the Mailie Pro application and the mailie.pro website — your licence, subscriptions through Google Play, the nature and limits of the on-device AI features, and our responsibilities to each other.

Effective
Applies to
The Mailie Pro app and mailie.pro
Publisher
Mailie Pro

This document is available in ten languages. If a translation differs from the English text, the English text prevails.

These Terms of Use (Terms) are a binding agreement between you and Mailie Pro (we, us, our). They govern your use of the Mailie Pro Android application (the App) and the website at mailie.pro (the Site). By installing or using the App, or by using the Site, you agree to these Terms. If you do not agree, do not install or use the App and do not use the Site.

Our Privacy Policy explains how personal data is handled and forms part of these Terms.

Please read sections 15 (Disclaimer of warranties) and 16 (Limitation of liability) carefully. Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded or limited. If you are a consumer, you keep every mandatory right that the law of your country gives you.

  • Content means anything you access, create, store, send or receive with the App, including email messages, attachments, contacts and calendar invitations.
  • Mail Service means any email service you connect the App to, including its servers and its provider.
  • AI Output means any text, suggestion, classification or warning produced by the App's AI features, including the Briefing and the items it lists, summaries, suggested and quick replies, drafts, rewrites, translations, answers, extracted text, categories, reminders and safety warnings.
  • Store means Google Play.

You must be old enough to enter into this agreement under the law of your country, or have the consent of a parent or legal guardian. You must not be barred from receiving the App under any export-control or sanctions law. You are responsible for complying with the laws that apply to your use of the App and the Site.

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, for your own personal or internal business use.

You may not, and may not allow anyone else to:

  • copy, sell, sublicense, rent, lend or distribute the App, or make it available to anyone else;
  • modify, adapt, translate or create derivative works of the App;
  • reverse engineer, decompile or disassemble the App, except where and to the extent the law expressly permits this despite this restriction;
  • remove or alter any proprietary notice or attribution;
  • use the App to build, train or evaluate a competing product; or
  • circumvent any licensing, security or usage control.

All rights not expressly granted are reserved to us and our licensors.

The App, the Site and their software, text, designs, graphics, logos and names, including the name and logo "Mailie Pro", belong to us or our licensors and are protected by intellectual-property law. These Terms grant a licence, not a sale.

Your Content remains yours. We claim no rights in your Content and have no access to it.

The App includes open-source software and openly licensed AI models, which remain subject to their own licences. Where those licences conflict with these Terms for those components, the licences prevail. They are listed in the App under About › Open-source licences.

Google, Gmail, Google Play, Android, Gemini, Microsoft, Outlook and other third-party names are trademarks of their owners and are used only to identify their products. Their use does not imply any affiliation with or endorsement by those owners.

The App is free to download and works as a complete mail client without payment. Its Smart features, Ask your inbox, the file drawer, the Briefing on the home-screen widget and more than three accounts require a subscription (Pro), as described in the App and on the Site. Search and find-similar by meaning stay free.

  • The App's free trial. When you first open the App, it unlocks the Pro features for 7 days. This trial is granted by the App on your device: it needs no payment details and no cancellation, and when it ends the App simply continues as the free version.
  • Subscriptions are sold by Google Play. When you subscribe, Google is the seller: your payment, taxes, renewals and refunds are handled under the Google Play Terms of Service and Google's policies. We never receive your payment details. Google Play may also offer an introductory trial or price on a subscription; if so, its terms are shown by Google Play before you subscribe, and such a trial becomes a paid subscription unless you cancel before it ends.
  • Renewal and cancellation. A subscription renews automatically at the end of each period, at the price Google Play shows for your country, until you cancel. You can cancel at any time in Google Play; cancellation takes effect at the end of the current period.
  • Price changes are notified by Google Play, which seeks any consent the law requires before they take effect. A change never applies to a period already paid for.
  • Refunds follow Google Play's refund policy and any mandatory consumer law that applies to you, including any statutory right of withdrawal in the European Economic Area and the United Kingdom, which you exercise through Google Play.
  • What a lapse changes. If your subscription ends, the Pro features stop, but your mail, your accounts (including any beyond three that you already added), your encryption keys and your data stay available, and you can still read, decrypt, back up and export everything.

The App connects to Mail Services that you choose and control. You are responsible for:

  • the server settings and credentials you enter;
  • keeping your credentials, your device, its screen lock and your biometric enrolment secure;
  • keeping your own backups of anything you cannot afford to lose; and
  • complying with the terms of each Mail Service you connect to.

We cannot recover your data. Your Content, credentials, encryption keys and backup passphrases exist only on your device and are never sent to us, so we cannot access, restore, decrypt or reset any of them. If you lose your device, your passphrase or your keys, the data may be permanently lost. This is a deliberate consequence of the privacy design described in the Privacy Policy.

Where you connect a Google or Microsoft account, your use of it remains subject to your agreement with that provider, and you can revoke the App's access in your account settings with that provider at any time.

The App and the Site work with third-party services that you choose or that the App relies on, including your Mail Service, Google Play, Google's on-device components (such as ML Kit and, on supported devices, Gemini Nano through Android AICore), your device's speech and text-to-speech services, any encrypted DNS resolver, alias provider, UnifiedPush distributor, CardDAV server or proxy you configure, and Cloudflare, which hosts the Site.

We do not control those services and are not responsible for their availability, content, security or practices. Their own terms and privacy policies apply to your use of them. A reference to a third-party service is not an endorsement.

The App includes AI features that run on your device. Because they shape how you read and answer your mail, these terms apply to them specifically and prevail over anything more general in these Terms.

  • AI Output is a suggestion, not a fact. It is produced by statistical models and by automated rules, and it can be wrong, incomplete, out of date or misleading, even when it looks confident. The App takes steps to keep AI Output tied to your actual messages, but no such step is perfect, and we do not warrant that AI Output is accurate.
  • Check the original. Before relying on AI Output, check any important detail — dates, times, amounts, names, addresses, account numbers, links and obligations — against the original message. The App links AI Output to its source for this purpose.
  • Not professional advice. AI Output is not legal, financial, tax, medical, security or other professional advice.
  • You are responsible for what you send. You must review and approve every draft, reply, translation or other AI Output before you send it, and you are responsible for everything you send from your accounts.
  • Safety warnings are aids. The phishing, scam, look-alike sender, payment-details and send checks, and the attachment check, can miss threats and can flag harmless mail. They never act on your behalf and do not replace your own judgement or security software. The attachment check examines file types and names only; it is not a virus scan.
  • Availability varies. AI features depend on your device's hardware, memory, storage and temperature, on which models are installed, and on the components Google provides on your device. Some features may be slower, simpler or unavailable on some devices; this is expected behaviour, not a defect.
  • Your mail is not sent to an AI service. The AI features process your Content on your device, and your Content is never used to train any model. See the Privacy Policy.
  • Model licences. The AI models used by the App are provided by third parties under their own licences, which apply to your use of those models.

To the extent the law permits, we are not liable for AI Output or for any action taken, or not taken, in reliance on it.

The App uses encrypted connections, certificate checks, encrypted DNS, encrypted storage, hardware-backed keys, optional proxy routing and optional end-to-end encryption (OpenPGP and S/MIME). These reduce risk; they do not remove it.

We do not warrant that the App cannot be breached, that any configuration will defeat a particular attacker, or that end-to-end encryption protects you if your device, or a recipient's, is already compromised. Message encryption does not hide metadata such as the fact, time and addresses of a message. The security of your mail also depends on your Mail Service, your network, your device and your own practices, which we do not control.

You agree not to use the App or the Site to:

  • break any law or infringe anyone's rights;
  • send spam, phishing, malware or other harmful content;
  • send unlawful, infringing, defamatory, harassing or abusive material;
  • access any account, system or data without authorisation;
  • probe, scan, overload or disrupt the App, the Site or any Mail Service; or
  • circumvent any security measure or rate limit, or impersonate anyone.

Good-faith security research reported as described in section 22 is not a breach of this section.

The App contains cryptography. You are responsible for making sure that your download, use and export of the App complies with all export-control, sanctions and encryption laws that apply to you.

We may change, update, suspend or discontinue the App, the Site or any feature, at any time. We will not remove a material feature you have paid for without a valid reason, and we will try to give reasonable notice of material changes. Some updates may be needed for security or compatibility and are delivered through the Store.

We provide support by email on a reasonable-efforts basis (section 22). We do not commit to a particular response time, and the Site may sometimes be unavailable.

If you send us ideas or suggestions about the App or the Site, you allow us to use them freely and without obligation to you. Please do not include the contents of your mail, passwords or anything confidential in a support request.

To the extent the law permits, the App and the Site are provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied or statutory, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy and non-infringement.

In particular, we do not warrant that the App or the Site will be uninterrupted or error-free, that defects will be corrected, that every message will be delivered, received or kept, that AI Output will be accurate, or that any security or safety feature will detect or prevent any particular threat.

Some countries do not allow these exclusions, so some of them may not apply to you, and you may have additional rights under mandatory consumer law.

To the extent the law permits, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss or corruption of data, loss of profits, revenue, goodwill or business, or failure to send, receive or keep a message, arising from the App, the Site or these Terms, whether in contract, tort (including negligence) or otherwise.

To the extent the law permits, our total liability for all claims relating to the App or the Site is limited to the greater of (a) the amount you paid for the App in the twelve months before the event giving rise to the claim, or (b) twenty-five US dollars (USD 25).

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited. If you are a consumer, these limitations apply only to the extent the law of your country of residence permits.

To the extent the law permits, you agree to compensate us for third-party claims and the reasonable costs arising from your misuse of the App or the Site or from your breach of these Terms, except to the extent the claim results from our own breach or negligence. If you are a consumer, this section applies only as far as the law of your country of residence permits.

These Terms apply for as long as you use the App or the Site. We may suspend or end your access if you seriously breach these Terms or where necessary to protect the App, the Site or other users; where practicable, we will give notice first. You can end this agreement at any time by uninstalling the App and no longer using the Site. Uninstalling erases the data the App holds on your device.

Ending this agreement does not entitle you to a refund, except under Google Play's policies or mandatory law. Sections 5, 7, 9, 14, 15, 16, 17, 20 and 21, and any other provision that by its nature should continue, survive the end of this agreement.

We may update these Terms, for example to reflect new features or changes in the law. The date at the top of this page shows when they last changed. We will announce material changes on the Site before they take effect. If you continue to use the App or the Site after a change takes effect, the updated Terms apply; if you do not accept them, stop using the App and the Site. A change never applies to a dispute that arose before it.

If you are a consumer, these Terms are governed by the law of your country of residence, and you may bring proceedings in the courts of that country. In any other case, they are governed by the law of the country in which Mailie Pro is established, and its courts have non-exclusive jurisdiction. Our place of establishment is available on request at help@mailie.pro.

Please contact us first. Before starting formal proceedings, we ask you to write to help@mailie.pro and give us thirty (30) days to resolve the matter. This is a request, not a condition: you are never barred from bringing a claim because you did not, and it never shortens a time limit that applies to you.

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the App and the Site.
  • Severability. If a provision is unenforceable, it is limited to the minimum extent necessary, and the rest remains in effect.
  • No waiver. Not enforcing a provision is not a waiver of it.
  • Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, with notice to you, and without reducing your rights.
  • Third parties. No one other than you and us has rights under these Terms.
  • Events beyond control. Neither of us is liable for a failure caused by events beyond reasonable control.
  • Notices. We may give notices through the Site, the App or the Store. You can give notice to us at the addresses in section 22.
  • Language. These Terms are written in English and provided in translation for convenience. If a translation and the English text differ, the English text prevails, unless the law of your country requires otherwise.